TKGM FAQ — Frequently Asked Questions

In most cases at TKGM, winnings are automatically credited to your account as soon as the match or event result is confirmed. For Sports Betting, rewards are typically credited within 5 to 15 minutes of the match ending.

Winnings from Live Casino or slots are instant — your balance updates as soon as the game ends.

For accumulator or multi-bets, you need to wait for the outcome of all events. If every leg wins, the full payout is credited to your account at once.

Withdrawals to bKash or Nagad are a separate process — once you submit a withdrawal request, funds typically arrive in your mobile wallet within 3 to 10 minutes. If your KYC is not yet complete, your first withdrawal may take a little longer.

If funds haven't arrived after 30 minutes, contact TKGM via live chat — the support team will look into it promptly.

KYC on TKGM is a one-time requirement, completed before your first withdrawal. Once done, you won't need to go through it again.

1. Identity Verification (any one of the following): A clear photo or scan of your National ID (NID), passport, or driving license.
2. Selfie: A clear selfie of you holding your NID or passport.
3. Payment Verification (where applicable): A screenshot of your bKash or Nagad account showing the number and registered name — to confirm that the payment account name matches the name on your TKGM account.

1. Log in to the TKGM app or website.
2. Go to your profile and open the "Identity Verification" or "KYC" section.
3. Upload photos of the required documents.
4. After submission, verification is typically completed within 24 to 48 hours.

Blurry or cropped photos can delay verification, so make sure to take clear shots in good lighting.

TKGM is a licensed online betting and casino platform operating under an international gaming authority. Holding a license means it runs under regular audits and oversight — there's no room to bend the rules at will.

• 256-bit SSL encryption — your account and financial information are fully protected.
• Separate fund management — members' balances are kept apart from operational funds.
• KYC verification is mandatory — strictly enforced to prevent fraud and money laundering.
• Transparent withdrawal process — no unreasonable conditions stand between you and your winnings.
• Responsible gaming tools are free for all members — because your safety matters to us.

It's perfectly reasonable to do your due diligence before depositing on any platform. If you have doubts about TKGM, start with a small amount and test the withdrawal process for yourself. For any questions, reach out to support directly.

An accumulator (or accu/combo bet) means adding multiple events to a single bet slip. The odds of each selection are multiplied together to form one combined odds figure — if all selections win, you receive a payout at those multiplied odds. If any single bet loses, the entire slip loses.

1. Go to the Sports section and select any match.
2. Click on a market to add it to your bet slip — without closing the slip, navigate to another match.
3. Click on a market in the second match — it will be added to the same slip.
4. You can add up to 20 selections in a single bet slip.
5. The "Accumulator" option will appear automatically on the bet slip — just enter your stake.
6. Your potential winnings will be displayed on screen — tap "Confirm Bet" to finalize.

Tip: Start with 2 to 4 selections — more selections increase the reward but lower your chances of winning. TKGM also frequently offers bonus boosts on accumulators.

TKGM regularly hosts tournaments and leaderboard competitions. No separate registration is usually required — just place bets on the specified games or sports during the promotion period and your points will accumulate automatically.

• Each tournament runs for a set period — the start and end dates are listed on the promotions page.
• The points calculation method varies by tournament — some rank by total wager amount, others by net winnings.
• The leaderboard updates in real time — check the promotions page to see your current ranking.
• After each tournament, prizes are awarded to the top finishers — typically the top 10 to 50 players qualify for rewards.

Prizes are credited to your account within 24 to 72 hours after a tournament ends. Rewards may be issued as cash, bonus balance, or free bets — the details are clearly stated in each tournament's announcement. Visit the TKGM promotions section for information on the latest tournaments.

Some details on your TKGM account can be updated on your own, while others require assistance from the support team.

• Profile photo — can be changed directly from your profile settings.
• Email address — can be updated from the "Contact" section in Settings.
• Password — can be changed at any time from the "Security" section.

• Mobile Number: To change your registered number, please contact TKGM Support. Ownership of the new number must be verified via OTP.
• Full Name: Once KYC is complete, your name cannot be changed, as it has been verified against your identity document. If your name was registered incorrectly, contact support with your NID to submit a correction request.

For any changes, contact TKGM via live chat or at support@tkgm.world. After verifying your identity, updates are typically processed within 24 hours.

Through TKGM's referral program, both you and your friend receive rewards when you bring them onto the platform.

1. Log in to TKGM.
2. Go to your profile and open the "Referral" or "Refer a Friend" section.
3. You'll see your personal referral link or code there.
4. Share that link or code with your friend.

• Your friend must register using your referral code.
• After registering, your friend must make a minimum deposit of ৳500.
• Once the deposit is confirmed, the referral bonus will be credited to your account automatically.
• Your friend also receives a welcome bonus on their first deposit.

There is no cap on how many friends a member can refer — you earn a bonus for every single one. To find out the current bonus amount, check the TKGM promotions section or ask support.