Legal Documents
How your personal data is collected, used, and protected at TKGM — laid out clearly and in full. No hidden clauses.
Key Points at a Glance
Read this summary before diving into the full policy — it covers the most important points at a glance.
TKGM never sells your personal data to third parties. Your name, mobile number, or payment details are never passed on to advertisers — that is our commitment.
Every transaction and data transfer is secured with bank-grade SSL encryption, meaning nothing you send or receive can be intercepted in transit.
As a TKGM member, you have the right to view, correct, and delete your own data. Submit a request to Support and it will be handled within the specified timeframe.
Transaction details processed via bKash, Nagad, or Rocket are not stored on TKGM's servers — they are handled directly through the payment provider's secure system.
Copies of identity cards or passports are held in encrypted storage and can only be accessed by authorised team members during the verification process.
If you no longer wish to receive promotional emails or notifications from TKGM, you can opt out at any time from Settings — no hassle involved.
Welcome to TKGM's Privacy Policy. This document explains what information is collected when you use the TKGM website or mobile app, how that information is used and protected, and what rights you have in relation to it.
By using the tkgm platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform.
In this policy, "you" or "member" refers to a registered TKGM user. "We" or "TKGM" refers to the entity operating the platform.
TKGM collects only the data that is necessary — nothing more. The information collected falls into three categories:
Full name, date of birth, national ID number, email address, and mobile number.
Transaction history, deposit and withdrawal records, and the last four digits of your payment account number.
IP address, device type, browser version, and login time details.
TKGM will never ask for your Full payment card numbers or PINs Not collected. Payment information is processed directly through the secure systems of bKash, Nagad, or Rocket.
TKGM uses your information primarily to operate the platform correctly and to improve your experience. Each purpose is set out clearly below:
TKGM may use your data for automated decision-making — such as account verification or fraud detection. If you have concerns about this, please contact Support.
TKGM does not sell your data. In certain circumstances, however, limited information may be shared with trusted third parties — always in the interest of protecting you.
All third parties with tkgm In the data processing agreement bound — they may not use your data for their own purposes.
Tkgm uses cookies and similar technologies on its website and app to enhance your experience and ensure the platform functions correctly.
Required to maintain login sessions and ensure platform security. The platform cannot function without these.
To understand which parts of the site are used most. For statistical and analytics purposes.
Remembers your language, theme, and other preferences so you don't have to set them up every time.
To show relevant promotions. You can disable this anytime through your browser settings.
TKGM uses multiple layers of security to protect your data. It's not just policy — technical measures ensure that no one other than authorised personnel can access your information.
All data transmissions are secured with banking-grade encryption. A green padlock in your browser confirms the connection is safe.
All sensitive data stored on TKGM's servers is encrypted at rest — meaning that even if the database were stolen, the information could not be read.
Advanced server-level firewalls and intrusion prevention systems operate around the clock, 24 hours a day.
Add an extra layer of security to your login — enable it from Account Settings. Even if your password is compromised, your account stays protected.
Within TKGM, only staff assigned to specific responsibilities can access the relevant data — not everyone has access to everything.
Third-party cybersecurity specialists regularly audit TKGM's systems to identify vulnerabilities.
As a TKGM member, you have a number of rights over your own data. Contact Support to exercise any of these rights.
To Submit a Rights Request support@tkgm.world— email us or reach out via Live Chat. Once your identity is verified, we will respond in a timely manner.
TKGM does not retain any data longer than necessary. The retention period for each type of information is set for a specific reason.
Data relevant to legal investigations or disputes may be retained beyond the standard retention period until the matter is resolved.
TKGM reserves the right to update this privacy policy as needed. For any significant changes, members will be notified via their registered email or an in-app notification.
Please attempt to resolve any data protection complaints through TKGM first. If the issue remains unresolved, To the relevant regulatory authority You have the right to lodge a complaint.
Learn More
A common concern among online service users in Bangladesh is the safety of personal information. Many people hesitate to share their mobile number or national ID details — simply because they have no way of knowing where that data goes or who can see it. TKGM does not take this concern lightly.
TKGM's policy is to collect only what is necessary, not to retain it beyond its purpose, and to protect it to the highest standard for as long as it is held. Upholding these three principles is no small task — it demands technology, training, and regular audits. TKGM makes that investment because the platform has no value without the trust of its members.
Will your mobile number be shared anywhere else?
Short answer: no. TKGM uses your mobile number solely for account verification, transaction notifications, and support. It is never shared with advertisers or third parties. If you'd prefer not to receive marketing SMS, you can turn it off in Settings — and it takes effect immediately.
Why do I need to submit a copy of my National ID?
KYC (Know Your Customer) is a requirement under international licensing conditions. It helps prevent money laundering, guards against fraud, and ensures no one under 18 can access the platform. tkgm stores your ID documents in encrypted storage — only authorized personnel involved in the verification process can view them, and access is restricted once verification is complete.
What Happens If There Is a Data Breach?
No system is 100% secure — that's a fact. However, TKGM has an incident response plan in place. In the event of a security incident, the priority is to contain the damage, followed by notifying affected members as quickly as possible. You will be advised to change your password, and your account may be temporarily locked if necessary. Keeping 2FA enabled on TKGM means your account stays protected even if your password is leaked.
Tkgm believes transparency isn't just about writing policies — it's about living by them every day. Your data is a responsibility entrusted to us, and tkgm is committed to honoring that responsibility.
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